2nd Floor, Afriland Towers, 97/101 Broad St, Lagos.
Frequently Asked Questions
FAQs
Purchasing A Plan Online
? Are there any fees added to the total when you pay online?
? I made a payment that was unsuccessful, but I have been debited. What do I do?
? Are my transactions secure?
? What payment methods are available on avonhealthcare.com
? How do I make payment online?
? What payment options can I use?
FAQS
General Questions
? What is an exclusion?
? What is a pre-existing condition?
? Can I select a different health plan for each member of my family?
? What is the 'waiting period'?
? Can I upgrade my plan whenever I wish?
? What is the maximum age that can be enrolled?
? What happens if I misplace my ID card especially when I need to visit the doctor?
? Can I call the Contact Centre anytime?
? Can I use my card to get treatment or drugs for my dependants or relative?
? How many people does the family plan cover?
? What is the maximum age that can be enrolled?
FAQS
Membership
? How many people will the family plan cover?
? What happens if I go to the hospital and I am told that the service I require is not covered?
? How can I change my hospital?
? If I travel out of station (resident city), what happens?
? Can I pay my premium on a monthly basis?
? What are the main differences between the health plans?
? If I am on an international health plan, how do I arrange treatment?
? Can I call the Contact Centre anytime?
? Can I register with more than one hospital?
? How do you monitor the activities of the hospitals on the scheme?
? Do you cover children?
? Is there a guide for the treatment provided by the hospitals?
? After payment for the health plan, what next?
? How do you ensure that only hospitals of high standards are on your network?
? What happens if I am dissatisfied with the quality of care from a particular hospital?
? What ages are eligible to apply?
? Can I choose other hospitals apart from those on your network?
? In a medical emergency, am I allowed to obtain treatment from healthcare providers within the Avon HMO provider network that I am not registered with?
? What happens in a life-threatening emergency situation or I get involved in an accident and none of your provider hospitals is nearby?
FAQs
Providers
? How soon before we start seeing your members at our hospital?
? Who can become a contracted healthcare provider with Avon HMO?
? What are the eligibility criteria for capitation?
? How do you develop your tariffs?
? What is your fee schedule?
? Who do I contact for more information?
FAQs
Understanding Health Insurance
? How does it work?
? What is an HMO?
? I currently have a health plan through my employer. What happens if I leave?
? Why should I get a health plan?
? What is a moratorium?
? What is health insurance?
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